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h2{font-size:24px}.customer-review-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-review-summary>div,.customer-review-summary>div:nth-child(3){border-right:1px solid var(--line);border-bottom:1px solid var(--line)}.customer-review-summary>div:nth-child(2n){border-right:0}.customer-review-summary>div:nth-last-child(-n+2){border-bottom:0}.customer-review-conversation-meta{grid-template-columns:1fr}.customer-review-conversation-card>footer{flex-direction:column;align-items:stretch}.customer-review-conversation-card>footer button{width:100%}.context-drawer{width:100vw}.context-drawer-header,.context-drawer-body{padding-left:16px;padding-right:16px}}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-ordinal{syntax:"*";inherits:false}@property --tw-slashed-zero{syntax:"*";inherits:false}@property --tw-numeric-figure{syntax:"*";inherits:false}@property --tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}
